Last Updated: April 6, 2020
Information We Collect and How We Use It
We collect information to provide, maintain, and improve our Internet Services. There are two categories of information we collect: information you give to us and information we collect automatically when you use our Internet Services. By providing information to us and using our Internet Services, you consent to our processing of your personal information as set forth in this policy. You can withdraw consent at any time by cancelling your use of our Internet Services or by writing to us – see Accessing, Updating, Deleting or Correcting Your Information below.
We also maintain information (including service and billing addresses and other contact information) that is supplied by you in connection with waste disposal services we provide to you. Such information is maintained independent of our Internet Services but, by setting up an account utilizing our Internet Services, your Internet Services account may be linked with that other data maintained by us.
Information You Give to Us
Some of our Internet Services require you to provide information directly to us. The information we collect depends on which Internet Services you use:
Information Collected by a Schedule Tool: In order to provide you with accurate schedule information for your location, we collect and maintain your address, including its street address number, street name, and city.
Information Collected when you sign up for Notifications: When you sign up for any event notifications, we collect contact information that is required to send you those notifications. This may include your email address, your phone number and/or other contact information, depending on the notification method(s) available and selected.
Information Collected by our Recycling and Waste Disposal Instructions Service: In order to provide you with accurate recycling and disposal instructions for your location, we require that you enter your postal code, and in some locations, we may also require street address number, street name, and city. Your postal code and other address details may also be used to provide estimated driving distances and times to nearby recycling locations.
Information Collected When You Report Problems or Feedback: If you use our Internet Services to report a problem or submit feedback, we may ask for your email address or other information. This information will be used to solve your problem and reply with a solution or a response. We may also provide you with the option of sending your current location or a photo to us which we use to help understand and resolve any problems you may be experiencing with our Internet Services.
Information Collected When You Schedule a Pickup or Dropoff: To the extent we allow requesting or scheduling service through our Internet Service we may require personal information, including your name, home address, phone number, email address, account number, and the items you wish to have disposed.
Information Collected when you Set up an Account and/or Pay for a Service: In order to set up an account to facilitate payment using our Internet Services, we may collect credit card details, a postal code for verification, and an email address for sending a receipt. In addition, such account will link to information already in our system relating to your service account.
Information We Collect Automatically When you Use Our Internet Services
When you use our Internet Services, we automatically collect information, including some personal information, about the Internet Services you use and how you use them.
Usage Information: As with most technology services, our servers collect and log information when you use our Internet Services. This includes your IP Address, information about the content you are viewing (e.g. its URL), the time that content is accessed, and the type of browser and device you are using. This information is used in order to monitor the use of our Internet Services and to help ensure the security of our Internet Services, such as by helping to detect and prevent intruders from accessing your personal information. It is also used to report aggregated information about who is using our Internet Services so that we can make improvements to the experience for everyone.
Mobile Device Information: We collect additional information about your mobile device when you use a mobile application that is powered by us. This includes the type of device (e.g. whether Mac, PC, iPhone, Samsung Galaxy, iPad, etc.), the operating system (e.g. Windows, iOS, Android) and version, a unique identifier, and crash data when a software defect occurs. This information is used to improve the experience of our mobile applications, and fix software defects.
Our Use of Your Personal Information
We may use your personal information to contact you via mail, e-mail, telephone or mobile device in order to give you updates about our special events, new services, payment confirmations, current information regarding our products, or other promotions that may be of interest to you. We also use return e-mail addresses to answer the e-mail we receive from you. We may also use your IP address, or unique devices identification numbers to help protect our and our service providers from fraud.
We may also use non-personal aggregate information to improve our Internet Services. For example, information may be used to analyze the effectiveness of our business and advertising models.
How We Share and Disclose Your Information
We may engage third party companies as service providers to process your information, such as running our Internet Services on a cloud-computing platform. As a result, some or all of your information may be maintained on with those third parties on their platforms. We may share your personal information with other service providers that provide certain services to us, including, without limitation, website hosting services, credit card processing, product promotions, order processing and shipping services, and visitor surveys. We take commercially reasonable steps to ensure these service providers adhere to the security standards we apply to your personal information and we prohibit them from using your information for their own marketing purposes.
We may also disclose your personal information as is necessary to: (i) comply with a subpoena or court order; (ii) cooperate with law enforcement or other government agencies; (iii) establish or exercise our legal rights; (iv) protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers; (v) defend against legal claims; (vi) help with internal and external investigations; or (vii) as otherwise required by law or permitted by law. We may disclose your information to others in connection with any actual or potential sale, merger, acquisition or financing, including during the diligence process.
We reserve the right to provide non-personal information, such as aggregated data, to third parties.
Data Storage and Security
You use our Internet Services at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you provide to us via our Internet Services or e-mail. Please keep this in mind when disclosing any personal information to us via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Internet Service, or third-party websites.
Children and Data Collection
International Data Transfers
Accessing, Updating, Deleting or Correcting Your Information